Independent financial advisers: problems we solve
28 problems independent financial advisers bring us, each with the cause, what it costs and what we build to fix it.
Independent financial advisers problems
28 articlesHow Do We Get Clients to Finish the Fact Find Before the First Meeting?
IFA fact finds come back half filled and get retyped into the back office. We build a guided, pre-filled client fact find that writes straight to your system.
How Can Our Advice Firm Stop Annual Client Reviews Being Missed?
Annual reviews slip when the due list lives in someone's head or a spreadsheet. We build a review calendar for IFAs that books, chases and records every review.
Why Do Our Paraplanners Spend Hours Assembling Suitability Reports?
Paraplanners at IFA firms copy fact find data and provider figures into suitability report templates by hand. We automate the assembly, not the advice.
How Do We Stop Letters of Authority Taking Weeks to Come Back?
Letters of authority sit unanswered with pension and investment providers while your team chases by phone. We build LOA tracking and chasing for IFA firms.
How Can We Gather Every Client Valuation Without Logging Into Ten Platforms?
Before each review, IFA administrators log into platform after platform to download valuations. We automate the gathering into one review pack for the adviser.
How Do We Stop Identity and Anti-Money Laundering Checks Delaying New Advice Clients?
New IFA clients wait while passports, utility bills and source of funds evidence are chased by email. We build one onboarding flow for ID checks and records.
How Can We Stop Chasing Clients to Redo Their Risk Profile Questionnaire?
Risk profile questionnaires for IFA clients get sent, lost and re-sent. We automate the sending, reminders and recording, while the risk assessment stays yours.
How Do We Reconcile Ongoing Adviser Charges Paid by Platforms Each Month?
IFA firms match platform fee statements to expected ongoing charges line by line. We automate the renewal income reconciliation and flag every mismatch.
How Can We See Where Every Pension Transfer Case Is Up To?
IFA administrators chase ceding schemes and receiving platforms by phone to track pension transfers. We build one case tracker with provider status and alerts.
How Do We Keep Track of Applications Pending With Providers After the Advice?
New business at IFA firms stalls on outstanding provider requirements nobody spots. We build a pending business tracker showing what each case still needs.
Why Do Our Paraplanners Keep Going Back to Advisers With Questions?
Paraplanners at advice firms get thin briefs and spend days asking advisers what they meant. We build a structured handover and case queue for IFA practices.
How Can Our Advisers Get Meeting File Notes Written the Same Day?
IFA meeting file notes get written days later from memory and scribbles. We build a recording, transcription and draft note tool that the adviser checks.
How Do We Clean Up Duplicate and Out of Date Client Records in Our Back Office?
Duplicate clients, stale addresses and orphaned plans pile up in IFA back office systems. We build a data clean-up with checks that stop the mess returning.
How Can Our Advice Firm Stop Clients Sending Passports and Pension Statements by Email?
IFA clients email passports, P60s and pension statements as attachments. We build a secure client upload and document exchange linked to your back office.
How Can We Pull Together Records of the Service Each Client Actually Received?
IFA firms piece together reviews, contacts and letters from several systems to show what each client received. We build one service delivery record per client.
How Do We Make Sure Everyone in the Firm Sees a Client's Support Needs?
Vulnerability notes at IFA firms sit in one adviser's file note where colleagues never see them. We build visible, reviewable support flags in your back office.
How Can We Stop Retyping Client Data Into Our Cash Flow Planning Tool?
Financial planners retype income, assets and pensions from the back office into cash flow tools before every meeting. We build the data link and the checks.
How Do We Stop Chasing Clients for Signed Client Agreements and Fee Letters?
Client agreements and fee letters at IFA firms go out as PDFs and come back weeks later, if at all. We build e-signature sending, tracking and filing.
How Can Our Advisers Track GP Reports and Medical Evidence on Protection Cases?
Protection applications at advice firms stall on GP reports, nurse screenings and insurer queries. We build one tracker for every underwriting requirement.
How Can Our Compliance Lead Run File Checks Without a Spreadsheet and Email Chains?
File checks at advice firms run on spreadsheets, shared folders and email back and forth. We build a file check queue with sampling, checklists and outcomes.
How Do We Get Through the March Rush of ISA and Pension Paperwork Without Missing Anyone?
Every March, IFA teams race to process ISA and pension contribution paperwork before 5 April. We build a deadline tracker that shows which cases are at risk.
How Can Our Advice Firm Keep Complaint Handling Deadlines on Track?
IFA complaint logs live in spreadsheets, and response deadlines are tracked by memory. We build a complaints register with timelines, owners and reporting.
How Can We Match Incoming Provider Letters and Emails to the Right Client Automatically?
Contract notes, statements and provider letters arrive at IFA firms by post and email and are matched to clients by hand. We automate reading and filing.
How Do We Move an Acquired Advice Firm's Clients Into Our Back Office Cleanly?
Buying an IFA client bank brings messy data in another back office system. We build the migration, matching and servicing handover so no client gets lost.
How Can We Keep Track of Every Adviser's CPD and Statement of Professional Standing?
IFA firms chase advisers for CPD logs and certificate renewals by email. We build a record that tracks CPD, qualifications and renewal dates for each adviser.
How Can I See My Advice Firm's Pipeline, Income and Client Numbers Without Building Spreadsheets?
IFA firm owners export reports and build spreadsheets to see pipeline, recurring income and adviser activity. We build a live management dashboard for them.
How Do We Keep Track of Referrals From Accountants and Solicitors and Keep Them Informed?
IFA firms lose track of referrals from accountants and solicitors, and introducers hear nothing back. We build introducer referral tracking and updates.
How Do We Track Client Withdrawal Requests and Changes Until They Are Done?
Withdrawal requests, bank detail changes and top ups at IFA firms pass between staff and providers with no tracking. We build an instruction log with checks.