27 problems housing associations bring us, each with the cause, what it costs and what we build to fix it.
Housing association damp and mould reports get closed as single repairs and come back. We build case tracking with inspections, timelines and follow-ups.
Housing association voids sit empty while keys, works and lettings pass between teams. We build a void tracker that shows each stage and who owns it.
Housing association rent arrears lists mix Universal Credit timing with real debt. We build arrears triage that separates them and routes cases to officers.
Housing association repairs no-access visits waste operative days and delay fixes. We build appointment confirmation, reminders and a no-access follow-up route.
Housing association complaints miss stage deadlines while waiting on repairs and housing teams. We build complaint tracking with timers, owners and follow-ups.
Housing association tenant satisfaction data sits in survey exports and spreadsheets. We build a pipeline that joins results to homes, services and actions.
Housing association stock condition data goes stale between surveys. We build a feed from repairs, voids and inspections that keeps component records current.
Housing association gas service access relies on letters and cards tenants ignore. We build an access tracker that records every attempt and escalates early.
Housing association council nominations go back and forth by email while homes sit empty. We build a nominations tracker with deadlines for each empty home.
Housing association ASB cases stall when diary sheets, calls and notes are scattered. We build case records that keep evidence, actions and reviews together.
Housing association service charge apportionment lives in fragile spreadsheets. We build calculations that split costs by block and home with an audit trail.
Housing association contractor invoices are paid without checking against the schedule of rates. We build checks that match each line to jobs and agreed rates.
Housing association tenancy audits fall behind and findings go nowhere. We build a mobile audit with photo ID checks, household updates and follow-up tasks.
Housing association mutual exchange applications stall between inspections, arrears checks and other landlords. We build a tracker with deadlines and tasks.
Housing association aids and adaptations requests stall between OT referrals, surveys and contractors. We build tracking that shows each request's stage.
Housing association shared ownership resales and staircasing stall between valuers, solicitors and lenders. We build case tracking with stages and chasers.
Housing association contractors arrive at homes without knowing about vulnerable tenants. We build need-to-know alerts that travel with each repair job.
Housing association board performance packs take days of copying from housing, repairs and finance systems. We build a pack that assembles itself.
Housing association starter tenancy reviews are missed when dates live in diaries. We build tracking that schedules visits, gathers records and flags end dates.
Housing association annual rent change notices are produced from spreadsheets and mail merges. We build checks and letter runs that catch errors before posting.
Housing association estate inspections on paper do not lead to action. We build mobile inspections with photos, scores and tasks for each contractor.
Housing association disrepair claims arrive with tight deadlines and the evidence is spread across systems. We build a claim file that gathers it in one place.
Housing association fire risk assessment actions sit in PDFs and spreadsheets. We build action tracking by block with owners, due dates and evidence.
Housing association contact centres fill with tenants chasing repairs they already reported. We build proactive repair updates that answer before they call.
Housing association decants are tracked on spreadsheets while households wait for works. We build decant tracking for moves, payments, contacts and returns.
Housing association planned works leave residents unsure when contractors will arrive. We build programme updates, choices and appointment tracking per home.
Housing association officers write visit notes on paper and type them up later. We build a mobile visit app that records notes, tasks and photos in the home.