28 problems dental practices bring us, each with the cause, what it costs and what we build to fix it.
Dental practice failed-to-attend fees get waived, forgotten or disputed. We build FTA tracking, fair rules and card-on-file charging tied to your diary.
Dental lab work tracking by paper book means crowns miss the fit date. We build a case tracker linked to your diary that flags late lab work days ahead.
Dental lab invoices arrive as one monthly statement nobody can match to cases. We build lab invoice reconciliation that splits costs by case and associate.
Dental treatment plans left unaccepted after the exam are rarely followed up. We build plan follow-up with patient-friendly summaries and gentle reminders.
Dental plan membership payments fail and nobody notices until the patient books. We build failed payment alerts, retries and reception prompts for your plan.
Dental UDA tracking by spreadsheet leaves practices guessing until year end. We build a weekly view of UDA delivery per performer against your NHS contract.
Dental FP17 claims get queried or rejected and sit unresolved in a report nobody reads. We build a claims queue that shows each problem, owner and deadline.
Dental associate pay statements take days in a fragile spreadsheet. We build a pay calculation from your system with lab fees, splits and a clear audit trail.
Dental hygienist diary gaps sit empty while due patients are never offered them. We build a list that matches open hygiene slots to patients who are due.
Dental emergency slots cause an 8am phone rush that swamps reception. We build an online emergency request form with your triage questions and a callback list.
Dental medical history updates done on a clipboard in the waiting room delay surgery. We build pre-visit update links that flag changes for the clinician.
Dental decontamination logs on paper get missed and are hard to show at inspection. We build tablet logging for daily tests and cycles with gaps highlighted.
Dental staff GDC registration, CPD and indemnity records sit in folders and spreadsheets. We build one staff records tracker with expiry reminders and uploads.
Dental referrals to specialists vanish after sending and patients ring asking why. We build referral tracking with status, chasing and replies logged.
Dental practice NHS waiting lists in spreadsheets go stale and patients keep ringing. We build a waiting list with self-updating contact and fair slot offers.
Dental treatment estimates and plan paperwork go unsigned until the patient is in the chair. We build e-signing with reminders and a pre-treatment check list.
Dental patient finance applications stall between quote, application and approval. We build a tracker linked to your plans that prompts the next step for each.
Dental implant enquiries from ads and the website go cold before consultation. We build an enquiry pipeline with quick replies, booking and consultation prep.
Dental surgery stock ordering by whoever notices leads to shortages and double orders. We build simple stock tracking with par levels and a single order list.
Dental group weekly reporting means each practice manager emailing figures. We build one report across practices from your systems with shared definitions.
Dental patient complaints logged in notebooks and inboxes miss response dates. We build a complaints log with stages, deadlines, documents and learning notes.
Dental cash plan and insurance claim forms eat reception time and bounce with errors. We build itemised receipts and claim forms straight from your system.
Dental nurse absence at short notice leaves a surgery without cover. We build an absence and cover system that alerts available nurses and updates the diary.
Dental aftercare leaflets get lost and next-day calls are forgotten. We build aftercare messages with your instructions and a check-in that flags replies.
Dental end-of-day cash-up rarely balances between the card terminal and the practice system. We build automatic reconciliation that shows each mismatch.
Dental patients leave mid-course without the next visit booked and drift away. We build an open-course check that flags them at the desk and follows up after.
Dental NHS exemption evidence goes unrecorded at a busy desk, causing claim queries later. We build a desk check with prompts and a record of what was seen.
When a dental associate leaves, their patients, open plans and recalls get lost. We build a handover list and reassignment workflow from your system.