Cyber security firms: problems we solve
27 problems cyber security firms bring us, each with the cause, what it costs and what we build to fix it.
Cyber security firms problems
27 articlesHow Does a Penetration Testing Firm Get Complete Scoping Information From Clients Without Chasing for Weeks?
Pen test scoping drags on over calls and emails, and tests start with gaps. We build scoping workflows for pen testing firms that collect what testers need.
How Do We Schedule Our Penetration Testers When Clients Keep Moving Test Dates at the Last Minute?
Pen test firms juggle tester calendars as client dates slip. We build scheduling for penetration testing firms that matches skills, dates and readiness.
How Does a Penetration Testing Firm Keep Track of Which Findings Each Client Has Fixed After the Report Goes Out?
After a pen test report, remediation tracking falls into spreadsheets and email. We build a findings tracker pen test firms share with clients until fixes land.
How Does a Penetration Testing Firm Handle Retest Requests Without Losing Days to Scoping and Unbilled Time?
Pen test retests arrive unannounced, unscoped and often unbilled. We build retest handling for pen test firms that ties each retest to findings, dates and fees.
How Does a Cyber Security Firm Manage Certification Assessment Bookings Without a Spreadsheet of Deadlines and Chasers?
Cyber firms that run certification assessments juggle deadlines, bookings and client chasers. We build booking and tracking for every assessment you deliver.
How Does a Managed Security Provider See Which Analysts Are Overloaded and Which Clients Are Taking All the Time?
MSSP analyst workload is invisible until someone burns out or a client complains. We build workload reporting for managed security teams across clients.
How Does a Managed Security Provider Produce Monthly Vulnerability Scan Reports for Every Client Without Days of Copy and Paste?
MSSPs spend days turning scanner exports into monthly client reports. We build scan reporting that turns each client's results into a clear report.
How Does a Penetration Testing Firm Make Sure Every Authorisation Form Is Signed Before Testing Starts?
Pen tests start late when authorisation and third-party permissions are chased on day one. We build pre-test paperwork tracking for penetration testing firms.
How Does a Penetration Testing Firm Turn a Scope Into a Proposal and Statement of Work Without Rewriting Them Every Time?
Pen test proposals and statements of work are rebuilt by hand for every client. We build proposal generation for pen test firms from scope, rates and clauses.
How Do Our Penetration Testers Stop Rewriting the Same Findings and Keep Write-Ups Consistent Across the Team?
Pen testers rewrite the same findings and write-ups drift between testers. We build a maintained findings library for pen test firms that feeds every report.
How Do We Stop Penetration Test Reports Queuing for Weeks Waiting for a Senior Tester to Review Them?
Pen test reports wait days for senior QA review and clients chase. We build a review workflow for pen test firms with automatic checks and a visible queue.
How Does a Managed Security Provider Prepare Quarterly Service Review Packs for Every Client Without Days of Manual Work?
MSSP service review packs are built by hand from several consoles before each meeting. We build review packs that gather each client's data for you to finish.
How Does a Managed Security Provider Track Whether It Is Meeting Each Client's Contracted Response Targets?
MSSPs promise different response targets to each client but cannot see if they meet them. We build target tracking that times every alert against its contract.
How Does a Cyber Security Firm Keep Track of Every Consultant's Certifications, Renewals and Training Credits?
Cyber firms need consultants' certifications current for bids and client rules. We build certification tracking for security firms with renewals and credits.
How Does a Cyber Security Firm Collect Policies, Screenshots and Device Lists From Clients Without Endless Email Attachments?
Cyber firms chase clients for assessment evidence by email and lose track of versions. We build an evidence portal that requests, collects and tracks each item.
How Does a Cyber Security Consultancy See Real Billable Utilisation Across Testers and Consultants?
Cyber security firms cannot see true consultant utilisation until month end. We build utilisation reporting from bookings, timesheets and invoices.
How Does a Managed Security Provider Onboard a New Client Without Missing Devices, Log Sources or Contacts?
MSSP onboarding stalls when agents, log sources and contacts are tracked in spreadsheets. We build onboarding tracking that shows what is live for every client.
How Does a Penetration Testing Firm Deliver Reports to Clients Without Password-Protected Zips and Passwords by Text Message?
Pen test reports go out as zip files with passwords sent separately, then forwarded anywhere. We build a report delivery portal with access control and logs.
How Does a Managed Security Provider Make Sure EDR and Other Tool Licences Match What Each Client Is Billed For?
MSSPs pay for EDR and security tool seats that never make it onto client bills. We build licence reconciliation that matches vendor counts to billing.
How Does a Cyber Security Firm Track the Hours Used on Each Client's Incident Response Retainer?
Cyber firms lose track of incident response retainer hours used, rolled over or overrun. We build retainer tracking with balances clients and your team can see.
How Does a Penetration Testing Firm Make Sure Clients Are Told When Testing Starts, Stops and When a Critical Finding Turns Up?
Pen testers email start and stop notices by hand and hunt for contacts when a critical finding appears. We build engagement notifications for pen test firms.
How Does a Penetration Testing Firm Make Sure Last Year's Clients Book This Year's Test With Them?
Pen test firms lose annual repeat tests because nobody tracks when each client is due. We build renewal tracking for pen test firms from last year's scope.
How Can a Penetration Testing Firm Show Returning Clients How Their Findings Have Changed Since Last Year?
Returning pen test clients want to know if things improved, but each report stands alone. We build findings history for pen test firms across a client's tests.
How Does a Managed Security Provider Keep a Proper Record of Every Alert Suppression and Tuning Change Agreed With Clients?
MSSP tuning changes and suppressions are agreed by email and forgotten. We build a tuning register that records approval, reason and review date per change.
How Does a Penetration Testing Firm Manage Associate and Freelance Testers Without Paperwork Slipping?
Pen test firms using associate testers juggle vetting, NDAs, access and invoices by email. We build associate management for pen test firms, onboarding to pay.
When a Managed Security Client Leaves, How Do We Remove Agents, Hand Back Data and Close Everything Down Cleanly?
MSSP offboarding leaves agents, log feeds, licences and access behind. We build offboarding checklists for managed security providers that track every step.
How Does a Cyber Security Firm Make Sure Every Engagement Is Invoiced When the Report Goes Out?
Cyber security firms invoice late because report delivery, retests and extras are not linked to billing. We build engagement invoicing triggered by delivery.