Clinics and healthcare: problems we solve
15 problems clinics and healthcare bring us, each with the cause, what it costs and what we build to fix it.
Clinics and healthcare problems
15 articlesHow Do I Stop Our Clinic Phone Lines Being Jammed With Booking Calls Every Morning?
Clinic phone lines jammed with booking calls every morning? We build online booking, call routing and self-service changes so reception can answer the rest.
How Can We Stop Staff Retyping Paper Intake Forms Into the Patient System?
Still retyping paper patient intake forms? We build online intake that patients fill before arrival and push checked answers into your system, not a clipboard.
How Do We Stop Referral Letters Getting Lost Before Anyone Books the Patient?
Incoming referrals nobody has actioned, lost across email, post and portals? We build one tracked queue so every referral has an owner and a status you can see.
How Can We Handle Repeat Prescription Requests Without Them All Coming by Phone?
Repeat prescription requests by phone tying up reception? We build a request form and tracked queue so requests reach the right clinician with a clear status.
How Do We Stop Sending Patient Recall and Reminder Letters by Hand?
Patient recall letters sent manually from a spreadsheet? We automate recall lists, reminders and booking links from your own data, with staff checking the list.
How Do We Fill Cancelled Clinic Appointments When the Waiting List Is a Sheet of Paper?
Clinic cancellation list kept on paper? We build a live waiting list that offers freed slots to patients by text, so gaps get filled without a ring-round.
How Do We Fill Last-Minute Care Home Rota Gaps Without Ringing Everyone on the List?
Care home rota gaps filled by ringing round at 6am? We build shift broadcast, availability and approval tools so open shifts reach the right staff fast.
How Do We Stop Home Care Visits Being Logged on Paper and Retyped for Payroll and Invoicing?
Home care visit logging on paper, then retyped for payroll and invoices? We build a carer app that records visits once and feeds rota, pay and billing.
How Can Our Private Clinic Stop Invoicing Health Insurers by Hand?
Invoicing health insurers by hand, one portal at a time? We connect your clinic system to billing so claims are prepared, checked and tracked in one place.
How Do We Actually Collect Patient Feedback After Appointments and Do Something With It?
Patient feedback never collected, or cards nobody reads? We build short post-appointment surveys by text, route concerns to a person and report themes monthly.
Why Do Our Clinic Staff Need Five Different Systems Open to Deal With One Patient?
Clinic staff juggling multiple systems for one patient? We connect booking, records, billing and messaging so details are entered once and shown in one view.
How Do We Get Control of a Clinic Shared Inbox That Nobody Owns?
Clinic shared inbox overflowing with bookings, forms, invoices and letters? We sort, route and track every email so each has an owner and nothing sits unread.
How Do We Stop Patients Phoning Reception to Ask Whether Their Results Are Back?
Patients phoning to chase test results tie up reception. We build status tracking and clinician-approved notifications, so patients know where things stand.
How Can Our Clinic Stop Spending Hours Chasing Unpaid Patient Invoices?
Chasing unpaid patient invoices by phone and letter? We automate reminders, payment links and card-on-file options, and flag the accounts that need a person.
How Do We Stop Working Out Sessional and Locum Clinician Pay by Hand Every Month?
Sessional clinician pay calculated by hand from diaries and notes? We calculate pay from your booking data, with rates, splits and queries in one place.