Cleaning and facilities: problems we solve
15 problems cleaning and facilities bring us, each with the cause, what it costs and what we build to fix it.
Cleaning and facilities problems
15 articlesHow Do I Find Out a Cleaner Has Not Turned Up Before the Client Rings to Tell Me?
Cleaner no-show and the client finds out first? We build missed-start alerts from check-ins so you know first and can send cover before anyone complains.
How Do We Stop Our Cleaning Quotes Depending on One Spreadsheet and One Person?
Cleaning quote spreadsheet only one person understands? We turn your pricing logic into a quoting tool with a survey form, versions and a record of every quote.
How Do We Stop Clients Disputing Whether One-Off and Reactive Jobs Were Actually Done?
Job completion sign-off disputes holding up invoices? We build on-site job sheets with photos and client sign-off, sent the moment the job is finished.
How Do We Make Sure Changes a Client Asks For Actually Reach the Cleaners on Site?
Client spec changes not reaching cleaners on site? We log every change once, update the site task list and check the cleaner has seen it before the next shift.
How Do We Stop Cleaning Supply Requests Getting Lost in WhatsApp Messages and Texts?
Site supply requests lost in WhatsApp and texts? We build a QR request form on each cupboard, one approval queue and grouped orders, so sites stop running out.
How Do We Get Pest Control and Maintenance Visit Reports Off Paper and to the Client the Same Day?
Pest control visit reports on paper, typed up days later? We build a technician app that produces the client report on site, with service history per location.
How Do We Stop Missing Facilities Contract Renewal and Notice Dates?
Missed facilities contract renewals and price review dates? We build a contract register that reads key dates and warns the right person before each deadline.
How Do We Check Subcontractor Invoices Against the Jobs They Actually Completed?
Matching subcontractor invoices to jobs by hand? We check each invoice against job records, rates and evidence, and send only the mismatches to a person.
How Do We Stop Out-of-Hours Callouts Going to the Owner's Personal Mobile?
Out-of-hours callouts going to a personal mobile? We set up an on-call number, rota-based routing and logged callouts, so emergencies reach whoever is on duty.
Why Does Every Client Audit Take Days of Hunting Through Folders and Inboxes for Evidence?
Audit evidence requests take days of document hunting? We index your records by site and requirement so a client audit pack is a search and an export.
How Do We Keep Track of Which Cleaner Has Which Client's Keys and Fobs?
Tracking client keys and access fobs on a whiteboard? We build a key register with scan sign-out, handover history and overdue alerts for every key.
How Do We Stop Periodic Cleaning Tasks Like Deep Cleans and High-Level Dusting Being Forgotten?
Periodic cleaning tasks missed because the schedule lives in a spreadsheet? We build a scheduler that puts each periodic job on the right shift and tracks it.
How Do We Stop Extra Work Done on Site Going Unbilled?
Extra work never invoiced because it was agreed on site and never written down? We capture extras on the job, get client approval and send them to billing.
How Do We Check Lone Cleaners and Engineers Are Safe Without Ringing Them All Night?
Lone worker check-ins done by phoning staff one by one? We build automatic check-ins, missed check-in alerts and an escalation path you define.
How Do We Stop Relief Cleaners Getting It Wrong Because Nobody Told Them How the Site Works?
Relief cleaners don't know the site, so cover shifts go wrong? We build a site handbook on their phone with access, alarms, tasks and photos for every site.