28 problems town and parish councils bring us, each with the cause, what it costs and what we build to fix it.
Parish council allotment waiting lists go stale: people move, plots sit empty, offers go unanswered. We build a waiting list residents join and update online.
Allotment rent renewals mean letters, cheques, water charges and chasing every year. We build a renewal run that invoices plot holders and tracks who has paid.
Parish council allotment inspections live on clipboards and in the clerk's memory. We build a phone-based inspection record with photos and follow-up letters.
Council village halls get double-booked when bookings come by phone, email and a paper diary. We build a hall booking calendar with approval and invoicing.
Town council pitch bookings mix season fixtures, one-off hires and weather closures in spreadsheets. We build a pitch calendar with closure alerts to clubs.
Parish council agendas run late when papers arrive by email at the last minute. We build an agenda pack builder that collects items and publishes on time.
Council clerks spend days turning notes into minutes, then juggle draft and approved versions. We build a minutes tool that drafts from the agenda for review.
Council clerks lose hours searching old minutes for past decisions. We build a searchable archive of minutes and resolutions, including scanned paper books.
Council resolutions get agreed at meetings and then forgotten until someone asks. We build an action log fed from the minutes, with owners and reminders.
Parish councils get planning consultations by email with short deadlines. We build a tracker that logs each application, its deadline and the council's comment.
Residents report potholes and faults to the parish council, which is not responsible. We build a report form that routes each one and tracks the reply.
Town and parish councils that own street lights juggle fault reports, contractor jobs and invoices. We build a lighting fault log tied to each column.
Residents email parish councillors directly and the clerk never hears. We build a shared enquiry log so every resident contact is recorded and answered.
Parish council grants to local groups mean paper forms, missing accounts and chasing. We build an online grant application with checks and a decision pack.
Parish councils award grants then struggle to get receipts and end reports back. We build grant monitoring with reminders, uploads and a record per award.
Parish council burial admin means funeral director forms, fees and a handwritten register. We build a burial booking record that keeps the register current.
Council cemetery plans on paper make it hard to see used, reserved and free graves. We build a digital grave plan linked to burials and rights of burial.
Council memorial applications from stonemasons arrive on paper with drawings and fees. We build an online memorial permit process linked to each grave.
Family history burial enquiries take the clerk hours of register searching. We build a searchable burial index the public can use, with the clerk in control.
Small councils get FOI requests by email and track them in the clerk's head. We build a request log with deadline reminders and a record of what was released.
Council playground checks are ticked on sheets that rarely reach the clerk, so defects wait. We build a phone-based check with a defect list the clerk works.
Town and parish council asset registers drift out of date between year ends. We build a register with locations, photos and changes logged as they happen.
Council invoices wait for meetings, get printed for signatures and rekeyed for payment. We build an invoice approval flow that fits your financial regulations.
Council RFOs rebuild budget monitoring spreadsheets every quarter by hand. We build a budget report that reads your accounts and shows spend against budget.
Town council markets and events drown in stallholder emails, insurance certificates and pitch plans. We build stallholder applications with document checks.
Council consultations bring paper forms, online surveys and emails that take weeks to collate. We build one response log with a summary councillors can use.
Parish councils pay grass cutting invoices without knowing which sites were cut. We build a visit log for contractors and a check against the schedule.
When a parish clerk leaves, the council's records often live in their inbox and laptop. We build a council records hub so a new clerk can find everything.