Boat and yacht charter firms: problems we solve
12 problems boat and yacht charter firms bring us, each with the cause, what it costs and what we build to fix it.
Boat and yacht charter firms problems
12 articlesHow Do We Stop Chasing Charter Balance Payments Weeks Before Every Yacht Departure?
Yacht charter offices chase balances by hand across direct guests, agent remittances and euro transfers. We build schedules that remind, match and flag.
How Do We Collect Every Bareboat Crew List and Skipper Document Before Our Yachts Leave the Base?
Yacht charter firms chase bareboat crew lists, skipper documents and skippered charter details by hand. We build pre-charter forms that track what is missing.
How Do We Get Guests' Provisioning Orders Right and On Board Before They Arrive at the Marina?
Yacht charter provisioning orders arrive late, vague and by email. We build an online provisioning list that turns guest orders into supplier lists per base.
How Do We Keep Every Boat's Availability Right Across Our Website, Agents and Booking Portals All Season?
Yacht charter firms lose bookings to stale availability and double bookings across agents and portals. We build one fleet calendar that updates every channel.
How Do We Take, Hold and Return Yacht Charter Security Deposits Without the Arguments and Paperwork?
Yacht charter security deposits cause paperwork and disputes over holds, damage and refunds. We build a deposit process linked to check-out and damage evidence.
How Do We Record a Yacht's Condition and Inventory at Every Handover So Nobody Can Argue About It Later?
Yacht charter check-in and check-out on paper forms leaves gaps in condition and inventory records. We build a tablet handover with photos and a signed report.
How Do We Keep Track of Charter Agent Options, Bookings and Commission Across a Whole Season?
Yacht charter agents hold options, book, and invoice commission in their own formats. We build agent records that track options, bookings and commission due.
How Do We Get Every Defect Reported by Returning Charter Guests Fixed Before the Next Party Takes the Boat?
Yacht charter turnaround defects get lost between check-in, engineers and the next charter. We build a turnaround job list that tracks every fix.
Why Do So Many of Our Yacht Charter Enquiries Go Cold Before We Send a Proper Quote?
Yacht charter enquiries go cold while the office checks boats, dates and prices by hand. We build enquiry handling that sends matched options and follows up.
When the Base Holds Charter Boats in Port for Weather, How Do We Keep Every Guest, Agent and Changeover Plan Up to Date?
Yacht charter weather delays create a flood of calls and rebooked handovers. We build tools that tell guests, agents and bases what changed, once.
Why Are Paid Charter Extras Like Paddleboards, Outboards and Transfers Missing When Our Guests Arrive?
Yacht charter extras like paddleboards, outboards and transfers get missed at the base. We build an extras system that books stock by date and tells the base.
How Do We Staff Every Skippered Charter With a Skipper and Host When Our Freelance Crew Change Their Plans All Season?
Yacht charter firms juggle freelance skippers and hosts all season in spreadsheets. We build a crew rota that matches crew to charters and tracks documents.