28 problems telecoms resellers bring us, each with the cause, what it costs and what we build to fix it.
Number porting orders stall in supplier portals while customers wait. We build port tracking for telecoms resellers that flags rejections and date changes.
Telecoms resellers lose renewals because contract end dates sit in spreadsheets. We build renewal tracking that raises every end date with time to act on it.
Call data billing leaks when CDRs, tariffs and supplier invoices never get compared. We build monthly reconciliation for telecoms resellers that shows the gaps.
Telecoms resellers lose track of handsets between stock room, engineers and customer sites. We build handset stock tracking by serial and MAC address.
Telecoms resellers waste hours logging into supplier portals to check order status. We build one order view that pulls status from every wholesaler and carrier.
Telecoms dealers accept commission statements and clawbacks they cannot check. We build commission reconciliation that matches every connection and upgrade.
Telecoms resellers pay for aborted install visits when sites are not ready. We build install readiness checks and customer reminders that cut the failed visits.
Telecoms reseller quotes break when supplier price lists change and margins are worked out by hand. We build quoting that reads current costs and guards margin.
Mobile bill shock disputes cost telecoms resellers goodwill and write-offs. We build usage monitoring that warns customers and your team before the bill run.
Telecoms resellers keep paying suppliers for lines and seats after customers leave. We build cease tracking that matches every cancellation to a supplier cease.
Hosted VoIP moves, adds and changes arrive by email and get missed or never billed. We build a change request flow for telecoms resellers that bills them.
Telecoms resellers lose track of carrier fault tickets while customers wait. We build fault tracking that follows each carrier ticket and updates the customer.
Telecoms resellers need a clear list of customers still on analogue and ISDN lines. We build a PSTN switch-off migration tracker from your own billing data.
Failed direct debits on monthly telecoms bills get chased late and inconsistently. We build collections tracking for telecoms resellers, report to follow-up.
Business mobile requests for SIM swaps, bars and PAC codes arrive by phone and email. We build a request flow for telecoms resellers with checks and a trail.
Telecoms resellers with sub-dealers work out partner billing and commission by hand. We build partner billing that splits each customer's revenue automatically.
Telecoms resellers keep complaints in email threads and miss response deadlines. We build a complaint log that tracks stages, dates and letters for each case.
Early termination charges take telecoms resellers hours to work out and are often disputed. We build ETC calculation from each customer's contract and services.
Telecoms orders reach provisioning missing site details, numbers and dates. We build a sales to provisioning handover that checks every order before it lands.
Annual price changes mean notices and tariff updates for every telecoms customer. We build a price change run that updates billing and sends every notice.
Copy invoices and itemised call log requests eat telecoms reseller support time. We build a customer portal that serves bills, call data and service lists.
Hosted numbers move with users and offices, so emergency address records drift. We build a register for telecoms resellers that checks and prompts updates.
Telecoms resellers lose track of DDI ranges: which numbers are assigned, spare or ported away. We build a number inventory that keeps ranges and billing right.
Most telecoms resellers cannot say which customers are profitable. We build account profitability reporting that joins billing, supplier costs and support time.
Customer office moves mean new lines, number updates and ceases, all to one date. We build an office move tracker for telecoms resellers with every task on it.
Multi-site telecoms tenders mean checking availability at every address across supplier checkers. We build bulk availability checks that return one comparison.
Buying a telecoms customer base means messy data, unknown contracts and supplier transfers. We build a migration process that checks every service as it moves.
Telecoms engineers' paper job sheets lose details and extra work goes unbilled. We build a mobile job sheet app for telecoms resellers that feeds billing.