27 problems restaurants bring us, each with the cause, what it costs and what we build to fix it.
Independent restaurants lose covers when large tables no-show. We build a deposit and reconfirmation flow for group bookings that follows your own policy.
Independent restaurants take bookings by phone, email, Instagram and online, and double book. We build one booking inbox that feeds your reservations diary.
Restaurants turn guests away, then get cancellations and seat nobody. We build a waitlist that offers freed tables to waiting guests by text, in order.
Restaurants chase festive party pre-orders by email and retype them. We build a pre-order link per party that feeds kitchen sheets and table plans.
Restaurant specials and weekend dishes outrun the allergen folder servers use. We build dish sheets generated from the chef's ingredient list, with sign-off.
Restaurant allergy notes given at booking often never reach the server or kitchen. We build a flow that carries them onto the table plan and tickets.
Restaurant wholesalers substitute products and spec sheets go missing. We build a product register that flags substitutions on delivery notes and invoices.
Restaurant managers calculate tip shares weekly in a fragile spreadsheet. We build a tip allocation tool that applies your written policy to hours and totals.
Restaurant card tips differ between the card terminal, the till report and the bank. We build a daily reconciliation that matches all three and flags gaps.
Restaurant rotas are copied from last week, not built from bookings. We build a view of booked and expected covers beside the staff planned.
Restaurant shift swaps are agreed in the staff group chat and never reach the rota. We build a swap request flow that updates the rota once a manager approves.
Restaurants retype piles of supplier invoices into Xero each week. We build invoice capture that reads each supplier's invoices and posts them for approval.
Restaurant suppliers raise prices line by line and nobody notices until margins slip. We build an invoice price check against your agreed prices and last paid.
Restaurant deliveries arrive short or damaged and the credit never comes. We build a goods-in record that tracks each shortfall until it is credited.
Restaurant dish costings are done at menu launch and never updated. We build recipe costing that refreshes from invoice prices so each dish's GP stays current.
Restaurant chefs order from several suppliers by text and voicemail after service. We build one order screen with par levels and bookings that sends each order.
Restaurant stocktakes are counted on clipboards and priced in a spreadsheet days later. We build a phone count by storage area, priced from recent invoices.
Restaurant cash ups are done on paper after close and rarely balance. We build a guided cash up that pulls till and card totals and records each difference.
Restaurant gift vouchers are sold on paper and tracked in a book. We build online vouchers with unique codes, redemption at the till and a live balance list.
Restaurant private dining enquiries wait days for a reply and go elsewhere. We build an enquiry flow with availability, menus, quotes and timed follow-ups.
Independent restaurant owners reply to Google and Tripadvisor reviews late at night. We build one review inbox with drafted replies in your voice.
Restaurant menus change and the website, Google profile and booking page fall behind. We build one menu source that updates every copy and the printed menu.
Restaurant kitchens bin prep, spoilage and returned plates without recording any of it. We build a quick waste log on a tablet that costs every entry.
Restaurant regulars' preferences live in one manager's memory. We build guest notes that surface favourite tables, wines and occasions when they book.
Restaurants book first sittings on guessed turn times and the second sitting waits at the bar. We build turn times from your own till and booking data.
Restaurant equipment services and faults are tracked in a drawer of job sheets. We build an equipment log with service due dates, fault reports and call-outs.
Restaurant owners piece together last night's numbers from the till, booking system, rota and card machine. We build one morning summary from all of them.