27 problems opticians bring us, each with the cause, what it costs and what we build to fix it.
Opticians' eye test recalls go out late or on one fixed interval. We send reminders at each patient's recorded interval and track who has not booked.
Opticians lose money when GOS claims are rejected, missed or paid wrong. We check forms before submission and reconcile NHS payments to each claim.
Opticians tracking spectacle jobs at the lab rely on phone calls and job bags. We pull order status into one list and tell patients when glasses are ready.
Opticians end up with drawers of uncollected glasses and unpaid balances. We run a staged reminder process and give staff a clear list to follow up.
Opticians' contact lens direct debit schemes fall apart when payments fail and orders are manual. We link payments, lens supply and aftercare in one place.
Opticians see contact lens aftercare go overdue while wearers keep reordering. We flag due aftercares, remind wearers and stop orders slipping past your checks.
Opticians' frame stock builds up with dead frames while good sellers run out. We link sales and stock by supplier so you can see what to reorder or return.
Opticians rarely track remakes and non-tolerance cases, so lab credits are missed. We log each case with its cause and follow lab credits to the invoice.
Opticians' domiciliary visits planned on paper lead to wasted trips and missing forms. We plan routes, prepare paperwork and keep care homes informed.
Opticians' OCT scans and fundus photos stay on the instrument PC, away from the record. We file images against the patient and make them easy to compare.
Opticians' VAT apportionment on spectacle sales is often a quarterly spreadsheet. We calculate the split per sale using the method your accountant sets.
Opticians running community eye services juggle a separate portal, booking and claims. We link bookings, records and claims so nothing is left unclaimed.
Opticians booking locum optometrist cover rely on texts and hand-built diaries. We track locum availability, set up clinics and check invoices against sessions.
Opticians' spectacle quotes walk out of the door and are never followed up. We record each quote, send it to the patient and prompt a timely follow-up.
Opticians without online eye test booking lose patients who book outside opening hours. We connect booking on your website to your real test room diary.
Opticians' test room to dispense conversion is usually a guess or a spreadsheet. We build a weekly view by branch and optometrist from your practice data.
Opticians' myopia management reviews slip when schedules and payments live apart. We link reviews, lens supply and plan payments for each child.
Opticians' repairs and adjustments happen at the counter with no record, and parts orders get lost. We log each job, track parts and tell the patient.
Opticians retype pre-test readings from instrument printouts into the record. We connect instruments so readings land in the patient record automatically.
Opticians handling employer eyecare vouchers for screen users juggle paper and late invoices. We record each voucher, check its terms and bill the employer.
Opticians rarely check lab and frame supplier invoices line by line. We match invoice lines to jobs and orders and flag overcharges, duplicates and gaps.
Opticians running a dry eye clinic from the main diary lose follow-ups and product reorders. We link appointments, reviews, products and payments per patient.
Opticians' NHS sight test no-shows leave empty test rooms and no fee to charge. We confirm, remind and backfill slots from a short-notice list.
Opticians field daily requests for prescription copies and PDs by phone and email. We verify the patient, send the document securely and log every request.
Opticians' diary templates break when part-time optometrists work different days and test lengths. We manage templates centrally and check the diary ahead.
Opticians' frame ranges are invisible online, so patients assume the chains have more choice. We publish your in-stock frames from your own stock records.
Opticians' reception takes urgent eye calls with no set way to log them. We build a call log that follows your protocol and alerts the optometrist fast.