28 problems hotels bring us, each with the cause, what it costs and what we build to fix it.
Hotel front desk handovers live in a log book, sticky notes and WhatsApp. We build a shared handover board tied to your PMS so nothing is lost between shifts.
When hotel room status lags between housekeeping and front desk, guests wait in the lobby. We build live room status updates your PMS and housekeepers share.
Hotel housekeeping allocation is done by hand every morning from a printout. We build an allocation tool that balances departures, stayovers and floors fairly.
Hotel group rooming lists arrive as spreadsheets in every layout and get retyped into the PMS. We build an importer that reads, checks and loads them for you.
Hotel group blocks sit unsold past their release date because nobody tracks cut-offs. We build a group block tracker that warns you and releases on time.
Hotel corporate rates get agreed, loaded and forgotten, so nobody knows who is using them. We build a tracker linking each agreement to real room nights.
Hotel company account stays mean folios, invoices and chasers built by hand. We build a flow from checkout to invoice, statement and reminder with your PMS.
Hotel OTA commission statements include no-shows, changed stays and cancellations. We build a check that matches each line to your PMS before you pay.
Hotel rate parity breaks when OTAs, wholesalers or meta sites undercut your website. We build a rate check that shows where your rooms are cheaper and why.
Hotel OTA virtual cards have activation dates, exact amounts and expiry, so some get missed. We build a queue that charges each card at the right time.
Hotel no-show charges get skipped or applied against the wrong policy at night audit. We build a check that applies each booking's own terms consistently.
Hotel breakfast covers are guessed from occupancy, so the kitchen over-preps or runs out. We build a breakfast forecast from your PMS that the chef can trust.
Hotel restaurants take outside bookings without seeing how many dinner inclusive residents are in. We build one covers view joining your PMS and table bookings.
Hotel bar and restaurant room charges go missing between EPOS and PMS, or land on the wrong room. We build a posting check that catches them before checkout.
Hotel lost property sits in a cupboard with a paper log while guests email. We build a lost property log that matches items to stays and handles returns.
Hotel rooms sit out of order because maintenance jobs and room status never meet. We build a job list that returns rooms to sale once the fix is signed off.
Hotel guest requests for cots, anniversaries and allergies get lost between booking and arrival. We build a request tracker that turns each note into a task.
Hotel function sheets change after they are printed, and the kitchen serves the old version. We build one live event record with change alerts for each team.
Hotel meeting enquiries wait while someone checks rooms, bedrooms and catering and builds a quote in Word. We build a quote tool that pulls it together for you.
Hotel night audit means printing reports, ticking lists and typing totals into spreadsheets. We build checks that match figures and leave only the exceptions.
Small hotel groups get daily figures by email, in different formats, from different PMSs. We build one morning dashboard that pulls from each hotel directly.
Hotel reviews get replied to, but the complaints inside them never reach the right department. We build review tracking that routes each theme to its owner.
Hotel linen counts with the contract laundry are guessed, so shortages and invoices go unchecked. We build a linen tracker for sent, returned and billed items.
Hotel reservations inboxes fill with direct enquiries that wait hours for a quote. We build an inbox assistant that drafts accurate replies from live PMS rates.
Hotel overbookings come from slow channel updates, manual allocations and room type mismatches. We build checks that catch oversold nights before arrival.
Hotel check-in queues build while guests fill in paper registration cards. We build online pre-arrival registration that feeds details into your PMS.
Hotel room allocation is done on arrival day, so repeat guests, accessible room needs and families miss out. We build rule-based allocation that plans ahead.
Hotel gift vouchers are sold online, redeemed at the desk or restaurant, and tracked in a spreadsheet. We build one voucher record linked to your PMS and EPOS.