Software for Property and Lettings

Compliance is a legal deadline with an admin problem

Gas safety, electrical installation condition reports, energy performance certificates, fire and smoke alarms, licensing. Each is a legal requirement with a date, and tracking them in a spreadsheet across a few hundred properties is a risk waiting for a bad week.

• Every certificate tracked with its expiry
• Contractor booked automatically at a set lead time before expiry
• Access arranged with the tenant through the system
• The certificate stored against the property on completion
• Escalation when a date approaches without a booking

The business case here is not efficiency. It is that a missed gas safety certificate is a criminal matter, and a spreadsheet is a poor control for one.

Maintenance, where the complaints come from

A maintenance request touches four parties — tenant, agent, contractor, landlord — and the frustration is almost always about not knowing what is happening rather than about the repair itself.

1. Tenant reports with photographs, from a phone, without an account
2. Triaged by urgency against a defined policy
3. Contractor assigned by trade and area, with access details
4. Tenant told when someone is coming, automatically
5. Landlord approval for anything above a threshold
6. Completion with photographic evidence, and the invoice attached

Landlord reporting

Landlords ring for the same three things: what is my income, what has been spent, and what is happening with my property. All three are answerable automatically.

• A monthly statement generated rather than assembled
• A live view of maintenance and its cost
• Compliance status per property, visible without asking
• Tenancy dates and renewal status

Every one of those is a phone call prevented, and landlord phone calls are a large share of agency admin time.

What to buy

Property management platforms are mature and handle tenancies, rent and statements well. Accounting stays off the shelf. Portals for listings are a solved category.

Build the layer around them: maintenance workflow with your contractors, compliance automation with your lead times, communications matching how you actually work. That is usually £15,000–£45,000 rather than a platform replacement.

Tenant experience

• Report a problem in under a minute, without an account or a password
• See the status without emailing
• Get told when someone is coming, and when they do not turn up
• One place for the tenancy documents
• A route to a human when it matters

Requiring an account to report a leak is the most common friction we remove in this sector. The tenant will phone instead, which is the outcome the portal was meant to prevent.

Frequently asked questions