Software for Logistics and Delivery

The 5% that costs the money

Deliveries that go to plan cost what they were priced at. The money leaks on the exceptions: nobody home, access blocked, wrong address, refused, damaged, redelivery.

Off-the-shelf systems handle the happy path well and exceptions generically. That is where a custom layer earns its cost, because your exception rules are specific to your customers and your promises.

Buy the routing

Vehicle routing is a genuinely hard optimisation problem with mature commercial solutions. Building your own is a research project with an uncertain outcome.

Buy it, and spend the budget on feeding it properly — accurate service times, real vehicle constraints, driver skills, time windows. Routing quality is dominated by input quality, not by the algorithm.

Build the exception layer

1. A defined outcome for every failure type, agreed in advance
2. Driver capture of the reason with a photograph, on the device
3. Automatic customer communication with a rebooking option
4. A cost attributed to each exception, so the pattern is visible
5. Weekly reporting by cause, which is what actually reduces them

Every logistics client we have worked with was surprised by the exception report. Not the total — the distribution. One cause is usually a third of the cost and nobody had counted.

Proof of delivery that holds up

• Photograph, timestamp and GPS position, captured together
• Signature where it is genuinely required, not by default
• Recipient name recorded
• Available to the customer within minutes
• Stored long enough to answer a dispute months later

Tracking that reduces phone calls

“Where is my delivery?” is the highest-volume support contact in the sector, and it is almost entirely preventable with proactive updates.

1. Confirmation with a window when the route is planned
2. A narrowing window as the day progresses
3. A notification when the vehicle is a defined number of stops away
4. Immediate confirmation on completion, with the photograph
5. Proactive notification of a failure, before the customer notices

That last one matters most. A customer told about a problem is annoyed; a customer who discovers it is angry and calls.

What it costs

Frequently asked questions